Program Administrative Coordinator

Overall responsibilities include: 

• Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs. 

• Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs. 

• Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures. 

• Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc. 

• Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX. 

• As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including interacting with faculty, attendees, hotel staff, vendors, and supervising temporary staff. 

• Create and distribute evaluations to course attendees at the start of the program. 

• Collaborate with Course Director and Course Administrators to understand program activities learning objectives and goals in order to create post-activity evaluation. 

• Design, collect, and analyze evaluation data using best practices to maximize validity and reliability and to follow accreditation guidelines. 

• Provide guidance for learners regarding both the MyCE and MyLearn learner platforms to ensure they receive appropriate course materials including access to evaluations and learner transcripts. 

• Provide guidance for Course Directors and Planners to ensure they have appropriate access to MyCE course manager reports, including learner and attendance data. 

• Ensures attendees receive proper notification regarding evaluations and certificates. 

• Works collaboratively with all department staff on new course approvals and ongoing course development. 

Compliance Responsibilities: 

• Review and monitor course components to ensure AMA/ACCME compliance, and notify accreditation managers if questions arise.

• Maintain accurate and detailed activity files for accreditation documentation, physician credentialing, and financial reports required by HMS and industry supporters. ( includes, but is not limited to, collecting and reviewing faculty disclosure and Resolution of Conflict of Interest forms, and syllabus documentation to ensure compliance with the ACCME and HMS standards). 

• Work with our office accreditation team to collect speaker disclosure information. 

• Work with our office accreditation team to ensure on-site or day of compliance with ACCME criteria (i.e. commercial support, exhibit booths, etc.). 

• Stay abreast of changes in ACCME requirements and comply with ACCME policies in order to maintain accreditation status.

As part of your application, we recommend including a cover letter that will help us better understand your qualifications and background. This can provide valuable insight into your experience and interest in the role.