M & H Valve and Tyler Union - IT Support Specialist

Job Specific Duties and Responsibilities (Other duties may be assigned.)

• Technical• Knowledge of Windows 10/11 Professional Operating Systems.

• Knowledge of Microsoft 365 applications and services.

• Experience with workstation and laptop hardware troubleshooting, repair, and configuration.

• Understanding of network printing and Microsoft print services.

• Understanding of Local Area Networks (LAN).

• Understanding of Wide Area Networks (WAN).

• Understanding of telecommunications and VoIP services.

• Experience with user account administration and access management.

• Familiarity with cybersecurity best practices and endpoint protection solutions.

• Experience documenting technical procedures and support activities.

• End User Support & Hardware Maintenance• Install, configure, deploy, and maintain software applications on company computers and devices.

• Set up, image, configure, and deploy new desktop computers, laptops, and related peripherals for end users.

• Troubleshoot, diagnose, and resolve computer hardware, operating system, software, and connectivity issues.

• Provide day-to-day technical support and assistance to users, resolving help desk requests and technical issues in a timely manner.

• Printer Support• Install, configure, and deploy network and locally connected printers.

• Troubleshoot printer hardware, software, driver, and connectivity issues.

• Perform routine printer maintenance, including toner replacement, cleaning, preventive maintenance, and coordination with vendor support when necessary.

• Network Support• Perform basic network troubleshooting, including testing network cabling, switches, ports, and user connectivity issues.

• Assist with diagnosing and resolving LAN/WAN connectivity problems and escalating issues when appropriate.

• Support Microsoft 365 applications and services.

• Maintain IT inventory and documentation.

• Participate in technology projects, upgrades, and system deployments.

• Follow company IT security policies and procedures.

• Provide on-site support across manufacturing and office environments.