VIP Lounge Attendant

Under general supervision, the VIP Attendant maintains the cleanliness of the VIP Lounge and ensures adequate stock levels of food, condiments and supplies. 

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Deliver internal and external guest service.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

• Responsible for learning and being familiar with Belterra Park’s room outlets, Server functions, and for being able to answer general questions regarding the property.

• Maintain a well-groomed, neat and clean appearance.

• Anticipate the guest’s needs and respond appropriately with a sense of urgency.

• Acknowledge guest when entering lounge and within 1 minute of being seated. 

• Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.

• Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.

• Accurately enter guest order information into POS screen in a timely manner.

• Take beverage and food orders from serving staff or directly from patrons.

• Adhere to company policy by measuring all drinks and using a jigger.

• Adhere to benefits pertaining to Owners, Elite and Preferred card membership.

• Accurately account for and collect payment for all drink orders through POS system in a timely manner.

• Pour and serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

• Deliver beverage and food orders to guests throughout assigned section in a timely manner.

• Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests ordering and consuming alcoholic beverages are at least 21 years of age.

• Discretely clear individual settings from guest tables as each course is completed. 

• Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.

• Assist with BOH kitchen staff stocking plates, napkins, and silverware on the food bar during meal periods.

• Provide amenities to guests such as matches and ashtrays.

• Clean, organize and stock service area/bar with supplies such as coffee, coasters, glassware, ashtrays and alcohol using a par sheet to keep supplies to designated par.

• Clear, clean, stock and set up dining room tables and bar to VIP standards.

• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.

• Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.

• Clean glasses, utensils, and bar equipment. Arrange bottles and glasses to make attractive displays. 

• Clean bars, work areas, and tables. Order or requisition liquor and supplies.

• Slice and pit fruit for garnishing drinks.

• Required to participate in wearing special event uniforms provided for Holidays and other special occasions deemed by management.

• Carry out and follow through with preparation and other requirements of all event requests, on and off property.

• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.

• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.

• Consistent attendance at company/restaurant training programs as they are scheduled.

• Carry out duties with attention to detail, sanitation and safety.

• Complete opening, closing and other side duties as assigned by the supervisors.

• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.

• Possess the resiliency to deal with difficult guests in all types of business conditions.

• Perform all job functions assigned by management in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.