Front Desk Supervisor

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Job Functions

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members.

• Prepare the weekly work schedule and maintain time and attendance records.

• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.

• Resolve customer complaints or disputes.

• Able to perform duties of a Hotel Clerk as needed.

• Possess knowledge of room rates, types, availability, hotel policies, and procedures.

• Utilize computer system for various front desk and office procedures.

• Maintain strict accountability of guest coupon books.

• Ensure departmental adherence to applicable company and regulatory policies.

• Other related projects and/or duties as assigned by management.