Warehouse Manager

Scope: The CFS Manager is responsible for leading CFS operations across SFO Airport CFS, the New Off Airport Facility, and the Sacramento Facility. The role provides operational leadership for freight receiving, cargo availability, staging, consolidation, cross dock, airport transfers, bonded movements, FTZ-related handling where applicable, cartage interface, customer exceptions, warehouse process discipline, service provider coordination, safety, security, compliance, employee development, and continuous improvement.

Core Responsibilities: 

Multi-Site CFS Operations Ownership 

• Lead the operational performance of SFO Airport CFS, the New Off Airport Facility, and the Sacramento Facility. 

• Establish consistent CFS operating standards across all assigned locations. 

• Ensure daily execution of receiving, staging, breakdown, build-up, freight release, transfer, cross dock, inventory control, and exception resolution. 

• Maintain alignment between airport operations, off-airport staging, regional Sacramento flows, cartage requirements, and customer commitments. 

• Ensure each facility has clear operating expectations, staffing plans, escalation points, safety practices, and communication routines. 

Freight Flow and Warehouse Execution 

• Oversee inbound and outbound CFS freight flow across assigned locations. 

• Ensure freight is received, checked, staged, moved, transferred, released, and documented accurately. 

• Manage cargo availability, driver check-in, dock flow, staging locations, transfer coordination, and freight release readiness. 

• Prevent, identify, and resolve overages, shortages, damages, inventory discrepancies, process failures, and customer exceptions. 

• Promote strong warehouse discipline for labeling, scanning, manifest control, release procedures, and exception documentation. 

Inventory, Dwell, and CFS Metrics 

• Maintain accurate visibility to freight inventory, staging, dwell, volume, and capacity. 

• Use CFS reporting and monitor tools to track beginning inventory, received volume, loading volume, ending inventory, capacity utilization, truck queue time, and related CFS performance measures. 

• Review dwell and exception trends to identify process gaps and service improvement opportunities. 

• Ensure inventory discrepancies are researched, corrected, escalated, and documented. 

• Maintain routine performance reviews for each assigned CFS location. 

Safety, Security, and Compliance 

• Maintain a safe and secure operating environment across all assigned CFS facilities. 

• Ensure driver check-in, access control, CCTV, alarms, restricted areas, dock safety, and freight staging requirements are followed. 

• Partner with Security, Health & Safety, Facility Management, Trade Compliance, and operational leaders on audits, incident response, corrective actions, and facility controls. 

• Ensure warehouse teams understand security expectations for people, freight, buildings, service providers, and customer cargo. 

• Escalate security breaches, missing cargo, seal issues, pilferage, incorrect documentation, or material freight exceptions immediately. 

Cartage, Airport, and Regional Coordination 

• Coordinate freight movements between airport CFS, off-airport facility, Sacramento, cartage providers, airlines, customers, and other district locations. 

• Partner with Cartage and Transcon leadership to align pickups, deliveries, sweeps, transfers, linehaul, and regional service schedules. 

• Ensure operating procedures define when cargo should move from airport CFS to off-airport staging, Sacramento, or customer delivery. 

• Support consistent communication between CFS, dispatch, service providers, and operations teams. 

• Maintain exception escalation paths for missed pickups, delayed freight, constrained capacity, or urgent customer requirements. 

Financial and Resource Management 

• Manage labor planning, overtime, equipment needs, service provider cost, facility support needs, and warehouse operating expenses. 

• Support budgeting and cost control for the assigned CFS facilities. 

• Review productivity, staffing, capacity, queue time, equipment utilization, and cost trends. 

• Identify opportunities to improve efficiency, reduce dwell, reduce rework, improve load planning, and strengthen facility throughput. 

• Support pricing and customer discussions where CFS, storage, handling, screening, cross dock, transfer, or regional service costs are impacted. 

Employee Development and Leadership 

• Recruit, train, coach, develop, and retain CFS employees and supervisors. 

• Ensure team members understand expectations, SOPs, safety requirements, security expectations, and escalation protocols. 

• Conduct regular staff meetings, one-on-ones, training follow-up, and performance reviews. 

• Build bench strength through cross-training between airport CFS, off-airport facility, Sacramento, cartage, warehouse, and support functions. 

• Promote a culture of accountability, safety, security, customer service, urgency, teamwork, and continuous improvement. Key Performance Indicators