Associate Manager, FSQR

JOB OVERVIEW

Working under the guidance of the Director – FSQR, leads assigned FSQR programs to ensure overall product consistency and vendor conformance to ADQ Standards. Evaluates systems and products, analyzes data, and establishes quality control procedures to ensure ADQ products are made according to specifications and maintain their ongoing quality, consistency, value and safety for both franchisees and consumers. 

Product Category Lead - Food Safety and Quality, Key areas of responsibility include:

• Oversees the food safety, quality and regulatory aspects of DQ products ranging from, but not limited to, vendor and product qualification, onboarding, compliance, plant inspections, food safety and risk mitigation and relationship management for complex DQ products.

• Works with product development and vendor to establish appropriate quality and food safety specifications, reviews specification documents, creates and performs product evaluations and monitors QC data from vendor.  Systematically review and update legacy DQ specifications in a way that benefits both vendors and DQ operators.

• Completes shelf-life extensions.

• Creates and maintains HACCP flow charts and develops, alongside Operations, the appropriate restaurant food safety procedures. Provides critical input for HACCP process continuous improvement.

• Issue resolution: Proactively and reactively monitors, manages and communicates vendor quality and food safety issues with FSQR Director (complaint response, holds, withdrawals, recalls, guest incidents). Identifies areas of improvement and continuous improvement action plans and sees them through to closure.

• Identifies trends and applies technical knowledge and skills to solve problems and  develop corrective actions for on-going supplier quality issues related to product manufacturing and quality control. 

• Seeks to become a subject matter expert on assigned categories and understands how the product and its manufacture interact with other business functions including supply chain and operations. Uses knowledge to educate others and improve programs outside of just FSQR.  Applies strong technical intuition and business knowledge to identify gaps and recommend strategies that improve quality and mitigate food safety risk.

• Partners with and provides relevant input to Product Development during development and test phase. Takes a vested interest in the success of new and core products.    Identifies strategies and tools to build the effectiveness and outcomes of the FSQR/Product Development relationship.

Relationship Building and Communication:                                                                                                        

• Owns positive internal cross functional and external relationships (vendors, government, industry associations, industry leaders) that generate strategic direction, business solutions, create trust, and help develop future department strategies that align with the evolving business. 

• Works effectively with franchisees by building relationships and provides confidence in DQ support of franchisee efforts Identifies situations that warrant communication and promptly and effectively communicates to FSQR Director and other need-to-know teammates

Other Programs (as assigned):                                                                                     

• Independently identifies, recommends and implements improvements to processes and programs, including cross-functionally.

• With FSQR Director, develops new processes and programs to align with evolving business needs.

• Ability to present project updates and make recommendations to leaders.

The US national base salary range for this position is $82,090- $98,508. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.