SUPPORT MOBILE ADMINISTRATOR

The Mobile Administrator role is a technical one providing third line support for the banks Virtua, Mobile and Remote systems within the AMER region.

The successful candidate will execute planned support activities and maintenance including application/infrastructure changes. They will also diagnose and resolve real-time incidents including performance issues. The candidate will do this whilst collaborating with a team of global based resources, collectively providing transparent day to day production support for the virtual desktop and mobile estate located across the Americas region.

The administrator will be encouraged to provide first class “value add” services including execution of project work, deep dive investigations and consultancy to a diverse client base incorporating Front and Back office business units.

To provide control, manageability and integrity of the environment to maximise service availability to the users and to provide reports and process controls as required by the Regional manager.

The Mobile Administrator will be responsible for constantly reviewing the environment and suggesting pro-active improvements. They will also be responsible for ensuring that the capacity and performance metrics for the environment are reported, understood, and used to ensure the future stability and performance for customers.

• CCA (XenApp 6.0/6.5 or XenDesktop 5.5 / 7.1) with a working knowledge of XenMobile

• At least 5 years’ experience of managing systems in an Enterprise Environment

• PowerShell scripting in an Enterprise Environment

• Ability to manage small projects

• Excellent verbal and written communication skills.

• Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.

• Proven extensive experience of supporting an end user environment.

• Strong Teamwork and communication / information sharing.

• Attention to detail and proactive management.

• Strong situational analysis and decision making abilities.

• ITIL v3 foundation