IT Systems Engineer I

The IT Systems Engineer I supports the administration, maintenance, monitoring, and performance of the organization’s network and infrastructure environment. This role provides first-level engineering support for infrastructure operations while assisting with systems administration, endpoint management, and technical support.

This role is a Hybrid role, combining work-from-home, in-office presence, and trips to the data center when required. The expected time split for this role is: 3 days in-office/2 days from home with trips to the data center as needed.

Success in this role is measured primarily by the reliability, security, and performance of the organization’s network and infrastructure systems, with end-user support serving as a secondary responsibility.

Key Responsibilities

Network Engineering & Operations

• Monitor, maintain, and troubleshoot LAN, WAN, wireless, internet, and VPN connectivity.

• Assist with the administration and troubleshooting of Azure networking services, including virtual networks, VPN connectivity, network security controls, and hybrid cloud connectivity.

• Support the configuration and administration of switches, routers, firewalls, and wireless infrastructure such as Cisco Meraki devices.

• Diagnose and resolve network performance, availability, and connectivity issues.

• Assist with network upgrades, infrastructure projects, and hardware refresh initiatives.

• Maintain network documentation, diagrams, configurations, and inventory records.

• Work with vendors and service providers to support network services and resolve technical issues.

Systems & Infrastructure Administration

• Support Microsoft 365, Active Directory, Entra ID, Intune, DNS, DHCP, and related enterprise services.

• Assist with server administration, patch management, endpoint management, and system monitoring.

• Support cloud services such as ZScaler, Azure and AWS Infrastructure, backup solutions, and technology deployments.

• Participate in infrastructure improvement projects and technology implementations.

 

Technical Support

• Provide advanced support for hardware, software, network, and connectivity issues.

• Manage and resolve incidents and service requests through the IT service management platform.

• Provides backup for new user system provisioning process for onboarding in times of increased need and/or while primary responsible party is out.

• Support employee onboarding, offboarding, and endpoint deployment processes.

• Develop technical documentation and knowledge base content.

Security & Compliance

• Support the implementation and maintenance of network and infrastructure security controls.

• Assist with vulnerability remediation, access management, and endpoint security initiatives.

• Monitor alerts and help ensure compliance with organizational security standards.

• Participate in security audits, reviews, and remediation efforts.