Customer Success Manager

You Will:

• Be the voice of the customer for our team. Work with other internal team members to understand which services and processes result in exceptional product adoption, high customer happiness, and enthusiastic customer advocates.

• Establish metrics for defining the relationship with customers that inform strategy and lead to actionable insights (i.e. customer loyalty, return on investment (ROI)).

• Help drive customer references and case studies.

• Own customer onboarding, training, and adoption.

• Advise clients on how to apply our tools to meet their business objectives.

• Drive usage of Augment products from the ground up, identifying needs for account customization and further implementation where applicable.

• Ensure that every customer contract is renewed.