Associate Director, Customer Engagement

About AKASA

AKASA is building the future of healthcare by developing AI-native solutions for some of healthcare’s most complex, consequential work. Our customers include the most innovative health systems in the country, like Cleveland Clinic, Mayo Clinic, NewYork-Presbyterian, Duke, Stanford, and Johns Hopkins. Our customer base represents 1 in 10 inpatient discharges across the United States and more than $180B+ in net patient revenue.

Our products help health systems comprehensively capture and communicate the full patient clinical journey. By empowering health systems to streamline their operations, they can focus on what matters most - delivering quality patient care.

We train internal models and build domain-specific harnesses to power our products and best capture clinical nuance for each customer. We hire people with high agency and good judgment. Everyone here is an owner and builder who is looking to help solve high stakes challenges every day.

We have raised over $250M in funding from investors such as Andreessen Horowitz, BOND, and Coatue. Our deployments have been recognized nationally as "one of the most comprehensive real-world uses of GenAI in healthcare finance to date" (link https://hitconsultant.net/2025/10/13/cleveland-clinic-deploys-genai-for-coding-and-cdi-across-enterprise-powered-by-akasa/).

Some of our recent recognitions include being named one of America's Top Startup Employers 2026 by Forbes, a Top Healthcare Technology Company of 2026 by Healthcare Technology Report, the #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and we have been certified as a “Great Place to Work” for the past 6 years in a row.

ABOUT THE ROLE

As a member of the Customer Engagement team, you will report to the Head of Deployment and lead cross-functional projects by facilitating the delivery of our products to customers through the implementation process. Additionally, you will continue the relationship with the customer post implementation by showing ROI and assisting with ongoing product maintenance.

You’ll be an instrumental member of our dynamic, mission-driven team, acting as a servant leader to close gaps in software, product, and customer experience. You will solve exciting problems every day as you drive continuous improvement in how your teams work and what they deliver, always staying a step ahead on risks and opportunities.

This is a customer-facing role with minimal travel.

Candidates for this role must be based in either the SF Bay Area or NYC and attend our in office days (2-3x/week).

WHAT YOU'LL DO

- Lead implementation teams (pods) to drive the deployment of products for customers, picking up at the point of contract signature

- Manage 6 - 8 active and mature projects concurrently, depending on complexity

- Execute and complete project plans, identify and monitor issues, track risks and dependencies and ensure project plans are up to date at all times. Track and remove barriers to progress

- Track progress and prepare status reports on a regular basis to the client, internal project team, and other stakeholders

- Demonstrate flexibility and creative problem-solving to deliver to clients

- Coordinate customer communications, prepare for external and internal project meetings

- Run data using internal dashboarding to support project updates, particularly post implementation to show ROI and ongoing product health

- Occasional travel as needed

SKILLS & QUALIFICATIONS

- Bachelor's Degree and/or relevant experience

- 8+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale.

- Healthcare experience preferred

- Expertise in technical implementations

- Must have client-facing experience in an enterprise software and professional services or consulting environment

- Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals across multiple project simultaneously

- Strong written and verbal communication skills

- Ability to identify options and suggest solutions to solve problems

- Excellent organizational skills and the ability to conscientiously manage and follow up on multiple concurrent workstreams on tight deadlines

- Proficiency with technical concepts and an ability to learn technical concepts quickly

- Experience with JIRA, Confluence, and other project management tools

- PMP Certification is a plus

WHAT WE OFFER

- Flexible paid time off (PTO)

- Expansive coverage for health, dental, and vision

- Employer contribution to Health Savings Accounts (HSA)

- Generous parental leave policy

- Full employee coverage for life insurance

- Home office stipend

- Cell phone/internet reimbursement

- Company-paid holidays

- 401(K) plan

COMPENSATION

- Based on geo, market data, and other factors, the salary range for this position is $140K - $175K + Variable + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.

AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance. http://sfgsa.org/modules/showdocument.aspx?documentid=11600

AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@akasa.com.