Director of Cage and Count Room

Responsible for the day to day operations of the Count Room and its staff. Ensure that all controls are maintained over uncounted coins/funds during the drops and count processes. 

• Responsible for supervision and operation of currency collection and accurate reporting of currency, tickets, and chips collected. 

• Supervise and direct count room attendants. 

• Ensure that policies and procedures are strictly and consistently followed.

• Responsible for personnel-related matters including but not limited to interviewing, hiring, scheduling, training, coaching, counseling, evaluating, promoting, and discharging. 

• Keep employees informed of new activities and procedures. 

• Oversee the drop and count of currency as required by Internal Controls.

• Prepare currency for use/deposit.

• Oversee count room equipment, utilize preventive maintenance techniques, and coordinate regular servicing to ensure equipment is in proper working order.

• Activities as assigned by management, such as various projects and activities as required or need arises. 

• Participate in the establishment of, and adhere to, an annual departmental budget.

• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.

• Constantly ensures proper and effective accountability of funds during the shift.

• Frequently completes required accountability and compliance paperwork for the shift.

• Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.

• Constantly promotes outstanding guest service and resolves guest related issues.

• Constantly performs credit/check-cashing duties within the scope of his/her authorized levels.

• Other duties as assigned by management.