Front Desk Agent - The Little Nell - Winter

Position Summary 

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Desk Agent will report to the Front Office Manager.

Job Posting Deadline

Applications for this position will be accepted until September 13, 2026.

Essential Job Functions/Key Job Responsibilities

•    Welcome guests upon their arrival and assign rooms

•    Provide summary of the hotel and the amenities offered to guests

•    Coordinate with other departments daily needs or special requirements for all hotel guests 

•    Recommend restaurants and activities for guest’s ability/skill level and interest

•    Responsible for maintaining cash bank and for daily settling of cash bank 

•    Accept reservations, changes, and cancellations.

•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

•    Comply with all policies of the hotels and Aspen One

•    Assist in emergency and security procedures as directed by management

•    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

•    Other duties as assigned