Operations Manager

Key Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.

• Lead customer meetings, reporting, and service reviews.

• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.

• Identify and implement cost-saving opportunities.

• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.

• Ensure effective training and cross-training.

• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.

• Partner on carrier strategy, rates, and solutions.

• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.

• Support growth, service expansion, and strategic initiatives.

Work Environment

• Primarily office-based/computer-based work environment.

• Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.

• Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.

• Occasional travel required, up to 10%.

• Work may require flexibility to address customer or operational needs outside of standard business hours.