Lead Product Manager, Commerce Platform - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Lead Product Manager to define and execute the vision for our next-generation Commerce Platform, a foundational capability within our enterprise tooling that powers how products are defined, priced, taxed, settled, and presented across the AXS ecosystem.

This role owns the strategy, vision, and delivery of the Commerce Configuration Framework, which is a foundational platform that introduces modern, configurable commerce services for inventory definition, pricing composition, contractual revenue allocation, taxation, consumer price presentation, and financial governance.

Success in this role requires balancing platform modernization, regulatory compliance, financial integrity, operational scalability, and client flexibility while delivering reusable platform capabilities that support AXS' long-term global commerce strategy.

The ideal candidate combines exceptional product leadership with deep technical and business acumen. You are comfortable discussing APIs, configuration frameworks, financial systems, distributed services, pricing engines, taxation, settlement, and platform architecture with engineering teams while translating those concepts into scalable business capabilities.

You will partner closely with Engineering, Architecture, Finance, Client Operations, Ticketing Operations, and Executive Leadership to build one of the most strategic platform investments within our enterprise platform.

Essential Functions:

As a Lead Product Manager you will be accountable for:

• Defining the long-term vision, roadmap, and product strategy for the Commerce Platform.

• Establishing reusable commerce primitives supporting inventory definition, pricing composition, contractual revenue allocation, taxability, and consumer presentation.

• Leading the modernization of legacy pricing and fee architectures into configurable platform services.

• Driving platform capabilities including:

• SKU Management

• Pricing Composition

• Revenue Attribution

• Taxability Services partnering with 3rd party APIs

• Governance and Configuration Frameworks

• Partnering with Engineering and Architecture to define scalable service boundaries, APIs, data models, and platform extensibility.

• Developing platform capabilities supporting global regulatory requirements, fee transparency, taxation models, and regional market differences.

• Partnering with Finance and Settlement teams to improve financial transparency, reporting accuracy, and reconciliation.

• Working closely with Client Operations and Ticketing Operations to reduce manual configuration effort and operational complexity.

• Defining governance models, configuration guardrails, inheritance strategies, and reusable templates that improve consistency while maintaining client flexibility.

• Drive migration strategy from legacy fee constructs to the modern commerce platform while minimizing operational disruption.

• Define KPIs measuring adoption, operational efficiency, financial accuracy, configuration quality, and platform health.

• Build alignment across Product, Engineering, Finance, Operations, Architecture, Compliance, and Executive Leadership.

• Communicate roadmap, risks, dependencies, and strategic outcomes across technical and executive audiences.

We are looking for:

Required Qualifications

• 7+ years of Product Management experience delivering complex software platforms in Agile environments.

• Experience owning highly configurable platform products, enterprise software, or commerce platforms.

• Demonstrated success defining products that span multiple engineering teams and organizational domains.

• Strong understanding of modern commerce concepts including pricing, taxation, settlement, financial systems, or revenue management.

• Experience partnering closely with engineering teams building APIs, configuration platforms, distributed systems, or platform infrastructure.

• Experience modernizing legacy systems while balancing operational continuity and long-term platform evolution.

• Strong systems-thinking mindset capable of connecting customer workflows, financial processes, technical architecture, and operational execution.

• Proven ability to influence senior stakeholders without direct authority.

• Excellent communication and executive presentation skills.

• Strong analytical skills with experience using quantitative and qualitative data to guide product strategy.

• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Experience building configurable commerce, payments, pricing, taxation, ERP, or financial platform products.

• Experience with pricing engines, product catalog services, settlement platforms, or revenue attribution systems.

• Familiarity with tax orchestration providers and global taxation concepts including VAT, GST, and US sales tax.

• Experience designing platform governance, inheritance models, or configurable business rules engines.

• Knowledge of financial reconciliation, accounting workflows, or enterprise reporting systems.

• Experience with platform migrations involving legacy modernization.

• Experience working within highly regulated industries.

• Background in ticketing, eCommerce, payments, fintech, SaaS, ERP, hospitality, travel, or marketplaces.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $130.000-$170,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!

• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.

• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)

• Stage 2: 45-min virtual interview (hiring manager)

• Stage 3: Three 30-min virtual interviews (peer/team)

• Stage 4: Two skip level SVP onsite/virtual interviews (30 and 45-mins.)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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