Box Office Manager - Moonline

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Manager oversees all ticket office operations, ensuring efficient and effective service delivery through strong leadership, staff training, event management, and operational oversight. This role fosters collaborative relationships with promoters, artist representatives, regional leadership, and venue team members while directing departmental planning, administration, and policy implementation. The Box Office Manager is also responsible for maintaining accurate show records, customer databases, and reporting systems to support informed decision-making and exceptional customer experiences.

Job Summary

• Creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Manager Ticketing, Talent Buyers, and Rental Clients.

• Assist in building and maintaining event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.

• Manage box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.

• Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.

• Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly.

• Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service.

• Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.

• Oversee ticket inventory and overall pricing of ticketing. Maintain dynamic pricing initiatives.  Advance numerous items essential for overall program functionality and on-site execution as required by venue or regional oversight.

• Facilitate backend sales and provide data-driven insights to inform pricing adjustments and Identify opportunities to increase revenue.

• Respond to venue customer inquires through dedicated channels, providing timely and professional assistance.

• Implement the overall design and development of initiatives for VIP and Platinum ticketing.

• Generate and provide input on collateral, sales and marketing materials. Act as departmental liaison to coworkers, venues, management, agencies, etc.

Required Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred)

• 4-6 years Of related work experience

• Previous experience in the music industry and event planning

• Prior supervisory experience required

• Experience with ticketing systems and basic knowledge of databases

• Strong math aptitude and with a focus on detail and accuracy

• Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)

• Strong interpersonal, written and verbal communication skills

• Strong time management and customer service skills.

• Strong attention to detail and moderate to complex problem solving skills

• Able to multitask and prioritize heavy work load while working in a fast paced working environment

• Knowledge of industry best practices

• Proven ability to manage and lead team

Payscale: $59,564.55- $65,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.