Lead - Solutions Engineer

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!

As a Lead Solution Engineer, your primary responsibilities include:

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.

• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.

• Gathering requirements effectively to clearly define customer problems.

• Building and presenting compelling demonstrations of Freshworks products.

• Articulating the value of Freshworks solutions to a variety of audiences.

• Embracing lifelong learning and continuously developing your skills.

• Evangelizing the refreshing user experience offered by the Freshworks platform.