Freshworks
Posted 3mo ago
San Mateo, , United StatesOn-site
We are seeking a Backend AI Platform Engineer to lead the development of core backend services powering our Agentic AI Platform. In this role, you will be the primary technical driver for building reasoning-driven agents, multi-agent orchestration, and outcome-based workflows.
You will collaborate with the Principal AI Architect to bridge the gap between high-level design and scalable implementation. You will own the development of high-performance APIs and orchestration runtimes, integrating frameworks like LangChain, LangGraph, and LangSmith. This role is highly hands-on and requires a technical leader who can navigate a fast-paced environment while maintaining high engineering standards.
Key Responsibilities
Platform Backend Development
• Lead Implementation: Act as the lead engineer for agent runtime orchestration services, focusing on reasoning, planning, and tool invocation.
• API & SDK Design: Own the development of robust APIs and SDKs that enable internal and external teams to build and deploy agent workflows.
• State & Memory Management: Build and optimize stateful dialog management and memory services for multi-turn, context-aware agents.
• Agent Communication: Implement multi-agent communication (A2A) protocols and shared context systems.
System Architecture & Execution
• Microservices Leadership: Execute the transition to cloud-native, event-driven backend services using microservices or service mesh architectures.
• Workflow Design: Build and manage task scheduling and long-running operations using tools like Temporal or Airflow.
• Performance Optimization: Optimize LLM orchestration for performance and cost through caching, batching, and token monitoring.
Integrations & Data Services
• Data Pipeline Ownership: Implement and maintain RAG pipelines and integrations with vector databases (e.g., Pinecone, Weaviate, FAISS).
• Telemetry Integration: Ensure all backend services support LangSmith-based evaluation and comprehensive observability.
Security & Reliability
• Tenant Isolation: Implement RBAC, API authentication, and multi-tenant isolation logic.
• Engineering Excellence: Set the standard for automated testing (unit, integration, load) and implement OpenTelemetry for full system visibility.
• Mentorship: Provide technical guidance and code reviews for more junior backend engineers on the team.
Real, currently open roles at Freshworks, sourced from their public smartrecruiters careers page.
San Francisco, CA, United StatesOn-site
Senior