Director Product Management, AI for EX

Freshworks is looking for a highly motivated and experienced Director of Product Management for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on employee experience including IT Service Management, HR Service Management, and IT Operations Management. The role requires a good understanding of AI Agents and IT Service Management & IT Operations Management use cases.  This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers. 

Responsibilities:

• Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers

• Bring value addition by thinking big and continuously pitching new product ideas

• Drive requirement definition, customer experience design, product roadmap and prioritization

• Define and own the business metrics and OKRs for our products

• Ability to translate complex processes into technical requirements while also managing delivery and operations

• Work with the Product Leadership to prioritize problems or themes to reach the outcomes

• Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams

• Work with the developers and designers to build a product that meets the expected outcomes and market needs

• Work with both UX and Development to understand design or technology implications in solution ideas