GTM Engineer, Revenue Operations

At Freshworks, we're introducing AI across our GTM organization to accelerate how we understand buyers and act on revenue signals. 

As a key member of the Web & Revenue Marketing team, you will build the agents, automations, and intelligence systems that help our frontline teams operate more effectively. 

We're looking for a GTM operator who is also a hands-on builder—someone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems. 

Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and other systems. You'll connect those signals, add context and intelligence, and build workflows that help revenue teams determine who to engage, why, when, and what action to take. 

You may come from Revenue Operations, Sales Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar technical GTM function. You don't need to be a traditional software engineer, but you do need to be someone who has personally built solutions, not just managed the tools or processes around them. 

You'll have executive sponsorship, high-impact problems to solve, and a blank canvas to help shape how AI is applied across the Freshworks GTM organization. 

What You'll Do: 

• Build AI-powered GTM Workflows: Design and deploy agents and automations across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up 

• Turn Buyer Signals into Action: Connect and enrich signals across web activity, intent, product usage, CRM history, engagement data, and third-party sources to identify high-value accounts and recommend actions

• Automate the GTM Stack: Build integrations and workflows across systems like Salesforce, Clay, Marketo, sales engagement platforms, enrichment provides, internal data sources, and AI tools

• Build Agents and Internal Tools: Use LLMs, APIs, webhooks, automation platforms, and scripting to create tools that make sellers and revenue teams faster and more effective 

• Solve Frontline GTM Problems: Partner directly with Sales, SDR/BDR, Marketing Ops, Sales Ops, RevOps, and Demand Gen teams to understand workflow friction and translate business needs into working solutions 

• Prototype and Iterate Quickly: Build solutions, get them into users' hands, measure their effectiveness, and iterate based on real-world feedback 

• Make AI Workflows Reliable: Implement validation, guardrails, human-in-the-loop controls, monitoring, error handling, and other mechanisms needed to move successful prototypes into production