Technology Engineer - (1042) - Applications Specialty - Citywide (C00090)

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the technical contributor for systems or platforms.

The 1042 Technology Engineer is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the 1041 Technology Engineer – Associate level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other Technology job families. Such responsibilities are ancillary to the main intent and focus of the position.

Essential Duties:

1.    Configures, maintains, enhances and supports platform services, APIs, integration services, commercial software packages, internally developed applications, and web services.

2.    Assists in customization and adding new features to platform services, commercial software packages, and internally developed applications according to end user requests.

3.    Maintains day-to-day operations of various platform services and applications.

4.    Assists in designing and building platform capabilities, API services, and applications based on customer's requirements and specifications.

5.    Writes and performs tests for applications, fixes problems as they arise and assists with product launches.

6.    Provides technical support and helps to troubleshoot problems related to platform services and applications.

7.    Writes technical documentation and uses best software development and delivery practices regarding version control and testing.

8.    Performs software upgrades and assists in keeping track of software licensing.

*This position may include additional duties as assigned.*