Technology Engineer - Associate (1041) - Networks Specialty - Citywide (C00087)

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms.

The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary. 

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

None

Essential Duties:

1.    Assists with establishing wired and wireless network environments and connectivity solutions by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.

2.    Assists with day-to-day networking tasks to ensure network reliability, availability and serviceability within minimal interruption.

3.    Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network and connectivity problems.

4.    Assists with configuring firewall security settings to access permissions groups for individuals and sets up provisions for incoming data.

5.    Assists with network technology and connectivity technology upgrade or expansion projects, including installation of hardware, software and connectivity services, as well as coordinating these activities without disturbing function of other systems.

6.    Assists with producing documentation for installation, network topology and troubleshooting of network and connectivity hardware, software, and services.

*This position may include additional duties as assigned.*