Technology Engineer - (1042) - Networks Specialty - Citywide (C00091)

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the technical contributor for systems or platforms.

The 1042 Technology Engineer Associate is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the 1041 Technology Engineer – Associate level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other Technology job families. Such responsibilities are ancillary to the main intent and focus of the position.

Essential Duties:

1.    Establishes wired and wireless network environments and connectivity solutions by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.

2.    Performs day-to-day networking tasks to ensure network reliability, availability and serviceability within minimal interruption.

3.    Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network and connectivity problems.

4.    Configures firewall security settings to access permissions groups for individuals and sets up provisions for incoming data.

5.    Participates in network and connectivity technology upgrade or expansion projects, including installation of hardware, software and connectivity services and integration testing, as well as coordinating these activities without disturbing function of other systems.

6.    Develops and produces documentation for installation, network topology and troubleshooting of network and connectivity hardware, software, and services.

*This position may include additional duties as assigned.*