Technology Engineer – Principal (1044) – Systems Specialty - Citywide (C00101)

Under general direction, provides direct ongoing supervision to other Technology Engineers and/or provides technical leadership and direction and assumes technical responsibility for completion of major projects, or serves as the top technical authority for one or more related specialties. Performs and reviews complex work involving analysis, planning, designing, implementation, maintenance, troubleshooting and enhancement of systems or platforms. Serves as the lead technical architect for systems or platforms.

The 1044 Principal Technology Engineer is the highest level in the Engineer series and may be assigned to function as a supervisor, expert or project leader. When assigned as a supervisor, develops, coordinates and executes policies, methods and procedures, and supervises personal; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or ability to integrate at a high level the knowledge of several areas (this is not considered to be a part of the normal career path for employees in this series; rather it is reserved for those employees with a mastery of specific technologies or a particular expertise); when assigned as a project leader, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

May supervise subordinate Engineers staff and technical staff in the assigned work unit; or as a Project leader, coordinate a team of workers within the assigned work unit or jointly with other unites. May be expected to provide consultation and guidance to Technology professionals and non-Technology professionals.

Essential Duties:

1.     Oversees the performance of day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.

2.    Oversees the building, patching, testing (check for compatibility issues, conducts QA) and deployment of systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications.

3.    Oversees, plans and implements changes to software systems and infrastructure with the goal of enhancing performance, including through infrastructure-as-code and automated delivery practices.

4.    Oversees data backup, data migration and disaster recovery operations.

5.    Oversees software, cloud service configurations, and operating system upgrades and track system licensing.

6.    Oversees the configuration of security settings or access permissions for groups and individuals.

7.    Documents complex procedures and complex troubleshooting procedures related to software systems, platforms, and services.

8.    Configures, monitors, maintains and oversees office software.

9.    Evaluates and recommends new technologies, optimize operational efficiency and troubleshoot problems arising in the cloud-based and on-premises software infrastructure and service environments.

10.    Participates in deployment of overall enterprise strategy.

*This position may include additional duties as assigned.*