Health Worker 2 (2586) - Citywide - H00195

Positions may be located at the following locations,but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), various clinics, the San Francisco Community College District (CCD), the San Francisco Unified School District (USD), the Human Services Agency (HSA) and the Department of Homelessness and Supportive Housing (HOM).

Shift: Days, evenings, weekends, and/or holiday shifts may be required, depending on the position.

General Job Description

Under supervision, the Health Worker 2 performs a wide variety of paraprofessional duties in a service program of the Department of Public Health; functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker 1; may drive or accompany patients between their homes, hospitals or other social agencies. The essential duties include but are not limited to the following: 

• Participates, but to a lesser degree than Health Worker I, in the health service training program;

• Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing such services; makes follow-up contacts when required;

• Serves as liaison between the professional staff and the community;

• May provide language interpretation services in contacts with non-English speaking clients;

• Assists in gathering and evaluating data concerning the program to which assigned;

• May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments;

• May transport ambulatory patients between their homes and clinics, hospitals or other social agencies;

• May transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor; and

• May pick up and deliver supplies and equipment, including high-security pharmaceutical supplies, laboratory tests and mail.

The 2586 Health Worker 2 performs other related duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions, heavy lifting, frequent walking, standing, and/or pushing/pulling.