1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)

What We’re Looking For

Under the general direction of the Member Services Manager, the Benefits Supervisor supervises the day-to-day operations of the Member Services Unit and provides second-line supervision to analytical and technical staff responsible for administering retirement benefits and delivering member services. The incumbent oversees retirement counseling, retirement application processing, benefit calculations, member correspondence, and customer service operations; ensures compliance with applicable laws, regulations, Board policies, and departmental procedures; develops and implements operational improvements to enhance service delivery and efficiency; and serves as a technical resource and advisor on complex retirement benefit matters. The Benefits Supervisor promotes a collaborative, high-performing work environment while ensuring the delivery of accurate, timely, and responsive service to SFERS members, beneficiaries, retirees, and participating employers. Examples of primary duties may include:

• Train, evaluate, supervise and direct a major unit of professional analysts and technicians in an assigned employee benefits program.

• Review Charter, Federal, State and City laws and regulations and pending legislation to determine its applicability to San Francisco Employees' Retirement System.

• Document existing business processes and procedures. Assist management in developing and implementing new operational procedures to accommodate legislative changes.

• Assist management in monitoring operational procedures to enhance workflow and program effectiveness. Identify and resolve issues or problems. Research to determine causes of issues or problems and recommend solutions. Communicate outcomes to members verbally and in writing.

• Coordinate with Operations, Benefits, Information System, Accounting, Actuary and Business Services Division to gather and analyze data, to make payments and to manage pension administration; participate in information systems design, development, testing and implementation. Identify and resolve problems including performing research to determine causes of issues and recommending solutions. Communicate outcomes to members verbally and in writing.

• Prepare and present oral presentations regarding the San Francisco Employees' Retirement System. Develop content for member educational webinars and videos.

• Manage complex special projects.

• Contact City departments, employees, employee's representatives, other government agencies and various private entities to furnish and/or obtain information on complex pension related matters.

• Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members. Identify operational procedures that can be improved and bring those to the attention of management.

• Collect and analyze data in order to develop and present detailed reports to management on various operational matters including statistical reports.