Rock Specialist

Key Responsibilities  

Rock RMS Administration 

• Configure and maintain Rock RMS modules, including People, Groups, Check-In, Workflows, Dashboards, Plugins, Reports, and Registrations. 

• Manage user permissions and system security protocols. 

• Oversee Rock RMS updates, testing, backups, and overall system reliability. 

• Serve as the primary administrator and liaison with leadership for Rock RMS initiatives. 

Data Management & Reporting 

• Ensure data integrity by identifying and resolving duplicates. 

• Develop, maintain, and distribute reports and dashboards for leadership and ministry teams. 

• Collaborate with the Data Analytics team to maintain accurate and actionable data. 

• Write and optimize SQL queries (or demonstrate willingness and ability to learn SQL). 

Technical & Strategic Collaboration 

• Partner with ministries and departments to understand end-user requirements and translate them into functional Rock RMS solutions. 

• Recommend and implement system enhancements to improve efficiency and user experience. 

• Work closely with IT teams and vendors to address customizations, bug fixes, and technical issues. 

• Support CRM functionality and leverage no-code/low-code features within Rock RMS. 

Registration & Plugin Management 

• Assist ministry leaders and regional managers with event setup and registration processes. 

• Troubleshoot registration and transaction issues promptly. 

• Build and manage event registrations, payment workflows, and attendance tracking. 

• Maintain and update community plugins such as MyWell, PushPay, MinistrySafe, and Clearstream. 

Website & Communications 

• Update website content and manage content channels through Rock RMS. 

• Design and schedule email and SMS communications to engage the congregation effectively. 

Training & Support 

• Provide training and ongoing support for staff, volunteers, and congregation members on Rock RMS and related tools. 

• Develop comprehensive training materials, including user guides and documentation. 

• Offer on-call support during services and events as needed. 

Security & Compliance 

• Conduct annual Rock RMS administrative audits to ensure compliance and security. 

• Stay informed about new Rock RMS features, updates, and best practices. 

General Responsibilities 

• Manage and prioritize Rock RMS work requests using project management tools. 

• Act as a gatekeeper for Rock RMS requests to maintain system alignment and integrity. 

• Evaluate feature requests and document workflows for future reference. 

• Demonstrate technical curiosity, a passion for ministry, and a commitment to continuous learning. 

• Perform other duties as assigned.