Guest Services Pastor - Scottsdale

Essential Job Functions

Volunteer Management

• Model and communicate what it means to “Create the Plus” (We go above and beyond to proactively exceed the expectations of our guests.) 

• Volunteer Leadership: recruit, onboard, schedule, train, develop, and pastor volunteers and service leads for guest experience.

• Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV 

• Ensure volunteers have the necessary supplies for their shift 

• Schedule volunteers to execute weekend experiences, event set up and tear down, and campus care.

• Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training 

Weekend & Event Execution

• Plan for and execute the weekend experience, aligning both the physical environments and the volunteers to create a “WOW” experience from street to seat 

• Ensure excellence in all physical environments—interior, exterior, signage, seating- by inspecting and providing general facility maintenance and cleaning.

• Execute and maintain structured cleaning plans including event pass-through, post-event cleaning, and deep cleaning rhythms.

• Trash management and removal for services and special events. Maintain the appearance of the area and its cleanliness. 

• Set up for all events and weekend experiences- inspect rooms and buildings prior to events and make sure all needs are met including temperature settings, doors and access, room configurations, and last-minute needs and details. 

• Partner with campus teams to execute events with excellence including Adult Ministry events, Next Gen events, and Next Steps experiences.

Guest Experience Management

• Input weekly attendance from all services  

• Track ministry goals & objectives for the year 

• Track ministry volunteer engagement and encourage Next Steps for all team members 

Pastoral Care

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and family dedications. 

• Leverage the ministry resources to support members of your area of ministry 

• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed.