Quality Engineer – Distribution Center

What you will do

Product Non-conformance Management

• Maintain the identification, segregation, documentation, and disposition of nonconforming product within the DC.

• Ensure no nonconforming product is shipped without formal approval.

• Track trends in damages, mislabels, and packaging issues.

Customer Complaint Management (Shipping & Transportation)

Lead investigations for:

• Shipping errors

• Missing or incorrect items

• Packaging failures

• Transportation damage

• Apply structured problem-solving (8D, 5 Why, Ishikawa).

• Define and follow up on corrective actions with Operations, Logistics, and Carriers.

• Communicate complaint status and risks to internal stakeholders.

Quality Management System (ISO 9001:2015)

• Maintain DC-specific procedures, work instructions, and records.

• Coordinate internal audit schedules and support external audits.

• Ensure document control and compliance with ISO requirements.

Internal Audits & Process Discipline

• Plan and execute internal audits for receiving, storage, picking, packing, and shipping.

• Document findings and ensure timely closure of corrective actions.

• Validate adherence to Standard Work and packaging standards.

Continuous Improvement & Lean

• Implement Lean tools (5S, standardization, Poka-Yoke, Kaizen) in warehouse processes.

• Analyze data to reduce:

• Shipping errors

• Transportation damage

• Rework and repacking

• Cost of Poor Quality (COPQ)

• Support cross-functional improvement projects.

Problem Solving & Risk Prevention

• Lead root-cause analysis for internal defects and customer complaints.

• Validate effectiveness of corrective actions through data and audits.

• Identify risks in packaging, labeling, handling, and storage processes.

Training & Quality Culture

• Train warehouse personnel on:

• Defect detection

• Packaging standards

• Escalation processes

• Handling of nonconforming product