Customer Sales Associate

**Customer Sales Associate Responsibilities:**

• Answer incoming phone calls and respond to customer emails in a timely and professional manner

• Assist customers at the counter with product inquiries, pricing information, and order placement

• Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations

• Process customer orders, quotes, and service requests with accuracy and attention to detail

• Identify sales opportunities and upsell complementary products and services to maximize customer value

• Build and maintain positive customer relationships to encourage repeat business and customer loyalty

• Document customer interactions and maintain detailed records in the company database

• Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary

• Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction

• Follow up with customers post-purchase to confirm satisfaction and address any additional needs

• Maintain knowledge of current promotions, pricing, and product availability

• Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills