Customer Service Technician

Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.    

As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. 

As a Customer Service Technician your responsibilities will include: 

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment

• Performing maintenance and repair on outside plant facilities

• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables

• Observing all safety rules and regulations

• Assisting other technical personnel in the performance of their duties when requested

• Actively supporting sales and marketing related activities

• Directing customer facing work and sales referrals