Bike Mechanic

The Bike Mechanic ensures every guest enjoys a safe, smooth, and high-performing ride by expertly building, tuning, and maintaining both customer and rental fleet bikes. This role supports an exceptional guest experience by delivering quick, precise service and helping guests feel confident in their equipment. By maintaining high standards of quality and care, the Bike Mechanic plays a key part in each guest’s summer adventure. This position reports to the Bike Manager. 

• Applications for this position will be considered on a rolling basis.

Essential Job Functions 

• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service 

• Responsible for properly taking in all service work including correctly filling out service work orders, scheduling an appropriate number of repairs and completing those repairs in a timely manner 

• Advises and assists customers with their product selection without bias 

• Communicates with bike shop manager repair and warranty part needs 

• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced 

• Assists with bike sales and any other bike floor duties as needed 

• Responsible for maintaining rental bike fleet 

• Maintains a clean and safe workplace 

• Performs other duties as assigned