Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations. 

Job Posting Deadline

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.  

Essential Job Functions / Key Job Responsibilities 

• Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations 

• Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies 

• Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience 

• Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services 

• Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests 

• Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction 

• Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service 

• Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly 

• Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish 

• Other duties as assigned