Guest Services Representative - Winter 26-27

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots. This position reports to the Guest Services Manager. 

Job Posting Deadline

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season. 

Essential Job Functions 

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs 

• Be able to answer questions, promote and offer information about the resort and surrounding area 

• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment 

• Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible 

• Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events 

• Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day 

• Perform daily counts of parking lots and abandoned vehicles  

• Report complaints and guest concerns to supervisor in a timely manner 

• Collect, handle and store ski/snowboard equipment 

• Conduct market research surveys with on-site guests when necessary 

• Perform other duties as assigned