IT Support Specialist

Position Summary  

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.  

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience. 

Job Posting Deadline 

Applications for this position will be accepted until September 1, 2026. 

Essential Job Functions/Key Job Responsibilities 

• Answer Help Desk Calls 

• Troubleshoot a variety of hardware and software problems either over the phone or in person 

• Record all calls in ticket tracking system 

• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications 

• Replace faulty hardware 

• Create\manage user accounts 

• Deal with warranty issues 

• Use inTune for PC deployments 

• Replace leased assets under a deadline 

• Other duties as assigned