Senior Salesforce.com Business Analyst

Roles & Responsibilities

This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. 

Specific Duties​

Requirements, definition and documentation 

Work with customers and client stakeholders to understand and define business requirements 

Work directly with technologists to develop use cases and functional specifications documents 

Solicit, gather and analyze user input and requirements 

Identify and involve key stakeholders 

Identify and interview internal/external subject matter experts 

Author and compile surveys 

Interface with technical managers and teams 

Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents