VIP Representative Services

To provide VIP service and amenities to premium players.  Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.

• Operate hotel reservation computer system to check guests in an out of hotel and accept payment.

• Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.

• Follow proper phone etiquette and communicate effectively with hotel services and  other staff.

• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.

• Operate fax & copier machines for preferred customers.

• Type accurately on a computer with a minimum speed of 30 wpm.

• Prepare VIP Lounge:  Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.

• Maintain inventory of amenity and office supplies.

• Input information into spread sheets or cut comps as directed.

• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.

• Handle money accurately following established procedures.

• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.

• Assist with telemarketing as directed by management.