Air Export Agent

Scope of Position:  

Arrange Air Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow.

• Prepare various documents for international transportation.

• Coordinate and negotiate rates with our contracted vendors in procuring space and services.

• Ensure accurate and timely client and vendors billing.

• Ensure accurate and timely data entry into our operating system.

• Interact with our customers in arranging their international export shipments, meeting customer service standards.

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed as per the DLSOP.

• Work with the team on meeting KPI standards, as per the company's procedures.

• Monitor shipment reports to ensure total customer satisfaction

• Overseas communications

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.