Distribution Agent

Scope of Position:

To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.

Major Duties and Responsibilities:

• Daily process and input of all customer orders and distribution accounts.

• Provide daily operational reports that are accurate and timely.

• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

• Rate domestic transportation bills.

• Trace orders as required and notify customers of activity concerning their order.

• Ensure accurate and timely client and vendors billing.

• Maintain damage records and backorder logs.

• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

• Contribute to maintain strong relationships with vendors (trucking companies, and others).

• Provide support with other miscellaneous projects, filing and research

• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement. 

• Escalation of problems to Management when necessary.