Customs Brokerage Supervisor

 

Tasks and Duties

• Ensure smooth and timely clearance process flow.

• Ensure all customers standard operating procedures are followed as per the SOP.

• Monitor audit and customer reports to ensure total customer satisfaction and execution.

• Lead Operational Huddles

• Manage Dayforce/Timecard approval and edits

• Attend and support with operational customer meetings

• AUE and 361 Report Management

• EDI Error Management

• Support with complex PSM Updates

• Support with Post Entry Request Management and execution on timely revisions

• Support with department accounting functions (BNP Credits/PNB, Draft Payables, AJAX, AR, etc.)

• Work with Customs Process Specialist on Transition and Implementation of new business.

• Conduct quality 1-1’s and developmental discussions with team and provide feedback.

• Build and maintaining strong relationships with customers and governmental Customs organizations.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

• Coordinate team capacity and desk coverage for absences and where support can be allocated across product.

• Promote and implement productivity tools within the team (e.g., using Raft, Edoc Lift, Data Defaulting, Expo Customs)

• Be continuously open and positive to implementing new system changes and enhancements with your team.

• Support and attend customer engagements and operational discussions (standard operational meetings, QBR’s, etc).

 

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

• Write with pencil/pen/marker. 

• Functions performed primarily while seated at desk