Players Club Manager

Responsible for successful daily operations of Player’s Club.   Oversee activities and development of staff.  Implement promotions designed to increase Player’s Club membership and ensure highest level of customer satisfaction.

• Supervise performance of Representatives, including: hiring, training, scheduling, discipline, etc. to ensure optimal operations of Player’s Club. 

• Knowledge of all special events and promotional activities and communicate all information to Player’s Club Supervisors and Representatives to assist guest appropriately. 

• Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff. 

• Ensure all state gaming rules and regulations are adhered to as they pertain to the club and its personnel. 

• Issue complimentary services consistent with company policy. 

• Override necessary functions for team members. 

• Respond to guest special requests or complaints and create resolution. * Full understanding of player tracking system and maintenance for accuracy.  

• Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff. 

• Maintain all equipment and proper inventory of supplies. 

• Maintain written records and documents of shift transactions and gaming regulations. 

• Other duties as assigned