Restaurant GM - Multi Outlet

POSITION PURPOSE

Provide direct and general supervision to restaurant(s) staff in order to ensure effective and efficient operation of assigned restaurant(s) operations; ensure compliance with health department regulations while supporting Belterra Park’s vision, mission and values.

 

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Deliver internal and external guest service the Boyd Gaming Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

• Hire, train, motivate, evaluate, and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established objectives; provide schedules to ensure appropriate staffing levels. 

• Responsible for staff morale through quality supervision and training; train all assigned outlet(s) personnel to ensure guest service standards are met.

• Understand department objectives, standards, guidelines, to achieve effective supervision of department; adjust daily schedules according to business levels.

• Implement and monitor department(s) budget and other administrative processes to achieve proper management of department(s) operations.

• Increase restaurant(s) revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation, and waste.

• Establish and maintain training and development procedures to ensure superior guest service standards are met.

• Organize restaurant(s) operations for effective and efficient service as well as overall coordination and control.

• Promote courteous treatment of customers and team members including resolving complaints in a timely manner, answering questions, and providing general service to maintain positive customer relations.

• Ensure each banquet and catered event are well staffed, organized and executed to our exceptional Boyd Gaming standard.

• Ensure fulfillment of banquet requisition of event and/or engagement with client.

• Work with Banquet Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction.

• Monitor Banquet staff, directing necessary action to ensure the proper setup, schedule, and delivery of service.

• Responsible for ordering and maintaining inventory levels of all needed supplies.

• Coordinate with Beverage Manager to ensure effective beverage operations.

• Conduct inspections to ensure a safe work environment: equipment is operating properly, and sufficient supplies are on hand in order to accomplish smooth operation of the departments.

• Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.

• Maintain control of the restaurant(s) to ensure staffing levels are appropriate based on business volumes.

• Develop and implement policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.

• Create and maintain records, reports and other documentation as required to meet company and business expectations

• Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.

• Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.

• Ensure periodic quality checks for all products and service, i.e., greeting times.

• Monitor purchasing, staffing, and inventory to control product and labor cost and waste, ensuring adherence to the budget.

• Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.

• Oversee and ensure all stations are properly stocked and set up.

• Oversee and ensure all equipment and working conditions are well maintained.

• Maintain the viability and integrity of all restaurant operations.

• Perform other duties as assigned by management.