Import Transportation Supervisor

People 

• Identify and mentor #2’s  

• Conduct and document monthly 1 on 1’s in PDC 

• Responsible for timely annual performance review and development maps for team members 

• Ensure team members complete mandatory trainings prior to due date 

• Administrative management of DayForce, IDM, Overtime and Vacation 

• Drive team morale and reallocate workload accordingly to ensure employee satisfaction and retention 

Customer 

• Take an active role in the successful transition of new business/ updates to existing business 

• Regularly attend, and actively participate in customer facing engagements 

• Conduct 2 customer calls per week, and log in CRM 

• Conduct root cause analysis and corrective action plan with customers and account stakeholders 

• Stay apprised of market conditions, and proactively communicate impact to customers 

Operations 

• Ensure cross-training among the team in order to support team coverage  

• Take an active role to support their manager, and act as the escalation point 

• Monitor workboard for the team, and adjust the daily plan accordingly 

• Understand department process flow relative to OPA requirement  

• Constantly and continuously look for areas of improved efficiency with an emphasis around digitalization 

• Understand and take action to resolve anything in red or “at risk” of missing global expectations 

• Ensure compliance to company policies and external regulations 

• Proactively communicate with the team to ensure awareness and understanding of policies and regulations 

• Professionally represent Expeditors to our customers, service providers, and government agencies  

Finance 

• Ongoing review of provisions and A/R, resulting in zero reserve 

• Ensure revenue recognition and timely action on provisions 

• Understand and drive profitability at the customer and department level  

• Produce customer P&L’s on monthly basis 

• Understanding of P&L, including review of monthly expenses  

EXPECTATIONS:

• Measure adoption of technology within the team and drive continuous improvement 

• Pursue industry certifications, Expeditors’ Leadership Platform and Leader-Leader model 

• Regularly request additional responsibilities to support the team and the department