Transcon Agent

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

• Ensure smooth and timely shipment process flow

• Ensure accurate and timely data entry into our operational system based on defined metrics

• Track and trace shipments

• Provide proactive and clear communication to internal and external customers

• Ensure accurate and timely client billing, including dispute resolution

• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

• Ensure compliance to company policies and external regulations

• Complete cross training in order to support team coverage 

• Professionally represent Expeditors to our customers, service providers, and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness

• Review invoices and send charges

• Manage destination charges and special billing procedures (e.g., White Glove)

• Post financial transactions promptly

• Monitor accounting and billing reports

• Ensure files are settled and closed out properly

• Maintain clean, auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs

• Support audit readiness through proper documentation and accuracy

• Monitor service provider billing sheets

• Escalate billing discrepancies and exceptions

EXPECTATIONS :

• Continually identify areas to improve efficiency

• Embrace and adopt technology to optimize their ability to complete their work

• Achieve standard of 52 hours training per year, including all mandatory trainings

• Drive and develop customer relationship in order to exceed their expectations

• Have a sense of urgency, be willing to help by offering solutions

Local Applicants ONLY