Data Scientist II

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

The Toast AI Engineering team is seeking a Data Scientist to embed data science capabilities into the Toast platform by partnering with engineers and product managers to develop statistical and machine learning models that power key product lines.

About this Roll* (Responsibilities):

• Apply a diverse set of expertise including data mining, statistical analysis and machine learning to deliver impactful, objective, and actionable data insights that enable informed business and product decisions

• Collaborate with cross-functional teams, including sales, marketing, and product, to identify business opportunities and develop data-driven solutions that drive growth and engagement.

• Partner with line of business teams and collaborate with product managers, engineers and data scientists to foster data-driven decisions that yield significant impacts

• Able to effectively communicate analysis, insights and recommendations to high-level business partners in verbal, visual and written formats

• Thrive in a dynamic and rapidly evolving environment

Do you have the right ingredients* (Requirements)?

• Bachelors in computer science, engineering, math, statistics, economics, or other quantitative discipline; Masters preferred.

• 2+ years of data science experience in an industry environment.

• Have solid statistical and machine learning foundations. Familiar with machine learning concepts (e.g. regression/classification, clustering, offline/online model evaluation).

• Experience with advanced machine learning techniques, including supervised and unsupervised learning, graph algorithms, deep learning (e.g., NLP), recommendation systems, and generative AI.

• Experience with Python and SQL, and ML frameworks (e.g. scikit-learn, Tensorflow, PyTorch)

• Experience with cloud solutions, preferably with AWS tooling (e.g. SageMaker, DynamoDB, Athena, Glue, etc.)

• Experience with model workflow orchestration tool (e.g. Airflow)

• Experience collaborating with engineers, product managers, and other cross-functional teams

• Excellent verbal and written communication skills

• Ability to communicate sophisticated quantitative analysis in a clear, precise, and actionable manner.

Special Sauce* (Nice to Haves):

• Experience working on LLM applications, including prompting, RAG, and evaluation.

• Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration.

• Experience shipping machine learning systems in production environments.

• Experience in A/B testing and other experimentation methodologies for effective product launch measurement.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$112,000—$179,000 USD

Zone B

$97,000—$155,000 USD

Zone C

$87,000—$139,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.