Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in a VISN Clinical Contact Center (CCC) located at Fort Knox as part of an interprofessional healthcare team. Providing support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The AMSA is responsible for routing clinical questions to appropriate clinical staff. They play an integral role in achieving first-contact resolution through Veteran-centered delivery of care.