Student: IT TechDesk Assistant 2026-27

• Document every user interaction related to requests for support using ticketing system.

• Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.

• Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.

• Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.

• Contact users to follow up on previously reported problems, researching the issue where necessary.

• Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of  mission- critical/emergency situations.

• Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor.

Work-study eligible students welcome.

Scheduling & Hours

• 7am - 3pm Monday - Friday

• Minimum 6 hours per week

Compensation and Benefits

• Rate of Pay: $16.45/hour

• Minnesota Sick and Safe Time

• Not eligible for health insurance benefits