Desktop Support Engineer II

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc...

• Information system hardware configuration and repair.

• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.

• Computer moves, adds & changes.

• Operating system reloads.

• Install and configure software for The Wonderful Company based on the information systems policies and procedures.

• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.

• Printer maintenance - moves, adds, changes, toner/ink supply management.

• Backup for general telephones including:• Telephone new user setup & training.

• Telephone general troubleshooting.

• Coordinate with vendor for service / repair.

• Physical layer (wiring) connectivity.

• Mobile device management

• Primary point of contact for helpdesk calls.

• Secondary point of contact for chat support