Front Desk & PBX Clerk

·       Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations

·       AAA Four Diamond guest service requirements and standards.

·       Work closely with Housekeeping, Facilities and Player Development on a daily basis.

·       Ensure safe and proper use of all computer equipment.

·       Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.

·       Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

·       Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.

·       Maintain a high level of professional appearance, demeanor, and integrity.

·       Must be able to work flexible hours including evenings, weekends, and holidays.  

·       Uses time efficiently and effectively to manage priorities.