Room Reservations Agent

Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

Job Functions:

• Answer incoming customer calls.

• Cross sell room reservations across multiple properties.

• Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.

• Possess knowledge of rates, room types, room availability, hotel policies and procedures.

• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.

• Utilize computer systems to run and compile necessary related reports.

• Other duties as assigned by management.