Community Relations Liaison

• Respond to all leads received within 30 minutes or less by phone and complete subsequent necessary follow up in accordance with the Lead Nurturing Schedule on the sales microsite.

• Work with Yardi Team to properly provision CRM access to the appropriate communities.

• Work with IT to be on the marketing distribution list for assigned communities.

• Input completed and scheduled activities and notes into the CRM in live time. 

• Communicate clearly to the community team about scheduled visits and communication with the new lead.

• Use the Lead Manager function in the CRM to continuously advance pre tour leads to post tour leads. 

• Send weekly completed activities and highlights/lowlights from the week for each community to the Regional Director of Operations, Regional Director of Sales, and Sales Specialist

• Send immediate communication to DSM and ED on scheduled tours

• Understand family needs and refer to the appropriate community if need be.

• Understand partner offerings, resident requirements, and move in process. 

• Manage all new, pre-visit leads for the first 30 days in accordance with the Lead Nurturing Schedule on the sales microsite.

• Consistently meet or exceed visit, mystery shop, and move in goals

• Develop and maintain a good working relationship with all community-based employees, families, and residents. 

• Manage the decline and notification of duplicate leads on behalf of the community in accordance with the contractual obligation to decline within 3 business days. 

• Maintain the CRM daily with completed and scheduled activities, clear and detailed notes, and carry zero past due tasks. 

• Understand how to run move in and move out reports in Yardi

• Have excellent working knowledge of events, staff and key employees, resident ambassadors.

• Travel up to one week per quarter for community knowledge experiences.